RESORT BANQUET POLICIES

The resort and staff are pleased that you are considering our facilities to host your church retreat, company outing, golf outing, wedding, family reunion, business meeting or special occasion. We will do everything within our means to guarantee your group a pleasant stay and enjoyable experience. So that we may serve you better, we need your full cooperation and have stated all terms on your contract. We are consistent with our policies to ensure fairness to all of our guests.

To ensure your request for a banquet, an estimate of the number of rooms needed should be given at the time of contract signing. We require a 25% deposit to accompany the submission of the contract. Until the deposit and signed contract is received, Shenandoah Crossing can not guarantee your event or facilities as reserved.

Accommodations
If accommodations are needed a guaranteed rooming list must be received between 14 to 60 days prior to the event date depending upon the season your request is desired. This accommodation requirement will be stated within your contract with a guarantee due date specified. Cancellations received after the specified date will be subject to a first night's billing. Any requests for additional rooms after this date will be made on an availability basis at the retail rate.

Check in time is 4:00 p.m. Any early check in times needed will require an additional fee per room. Check out time is 11:00 a.m. A late check out fee will be assessed for departures after this time.

Banquet Requirements
Shenandoah Crossing does not permit outside food or beverages in any of the banquet areas. All catering must be done through our services. Outside catering is prohibited.

Shenandoah Crossing requires a guarantee of the minimum number of guests fourteen (14) days prior to the function date. At this date we will need a guarantee count of all menu selections. Shenandoah Crossing will be prepared to serve 5% over the guaranteed count. Due to Health and Safety Regulations, all buffets are designed to run a maximum of two hours. Buffets, unless noted as All you can eat, are designed as one portion per guest.

Facilities and Amenities
Shenandoah Crossing Resort requires that all equipment, decorations or displays must be removed at the conclusion of the function. Fees for use of specific facilities on the resort may be required. These will be designated on the contract based on your groups desired usage.

Miscellaneous
All events which include outdoor functions, are considered to be at the mercy of the weather. The resort will try to accommodate to the best of its ability, but the resort can not be responsible for any weather related interruption or cancellations.

In the event that cancellation of your event becomes necessary, 100% of your deposit amount will be refunded if cancelled before any guaranteed date listed on your contract. Cancellations less than specified on the contract will forfeit the entire deposit.

All charges will be based upon the guaranteed count, or the actual number of guests, whichever is greater. Per usage items will be added to the bill at the end of the banquet event.